Last Updated: May 2026

Company: Xpress Supply LLC
202 N Loop 1604 W, Suite 0114, San Antonio, TX 78232
Phone: (210) 806-2222
Email: support@xpressacsupply.com

1. Scope of This Policy

This Policy governs the return, exchange, and refund processes for products purchased through www.xpressacsupply.com.

It applies exclusively to sales made within the State of Texas.

By completing a purchase, the customer fully accepts the terms and conditions described herein.

2. General Return Requirements

To qualify for a return, the product must meet all of the following conditions:

  • The product must be new, unused, in its original unopened packaging, and include all labels, manuals, accessories, and visible serial numbers.
  • The product must not have been installed, connected, or used.
  • The return request must be previously authorized through an RMA (Return Merchandise Authorization) number issued by Xpress.
  • The return request must be submitted within 15 calendar days from the delivery date.

Important: Products that have been installed, used, damaged, altered, or are missing components are not eligible for return or refund under any circumstances.

3. Return Request Process

1️⃣ Request Authorization (RMA)

Send an email to support@xpressacsupply.com including your order number, product photos, and the reason for the return.

2️⃣ Receive the RMA Number and Instructions

Our team will review your request and confirm eligibility before providing return instructions and the return address.

3️⃣ Properly Package the Product

Use the original packaging. Returns received without the visible RMA number may be rejected.

4️⃣ Ship the Return

The customer is responsible for return shipping costs unless the issue resulted from an error attributable to Xpress.

5️⃣ Inspection and Processing

Once received, our team will inspect the product and notify the customer of the approval or rejection of the refund request.

4. Refunds

  • Approved refunds will be issued within 7 to 10 business days after the returned product is received and inspected.
  • Refunds will be processed using the original payment method.
  • The following charges may be deducted where applicable:
    • Original shipping costs
    • Return freight charges (if arranged by Xpress)
    • A 15%–25% restocking fee, depending on the product type and packaging condition

If the product does not meet the return requirements, it will be returned to the customer and no refund will be issued.

5. Non-Returnable Products

For safety, warranty, and quality-control reasons, returns are not accepted for the following items:

  • Electrical, electronic, or gas-powered equipment that has been installed or connected
  • Electrical parts, controls, thermostats, or circuit boards
  • Custom-made or special-order products
  • Clearance, promotional, or final-sale items
  • Products damaged due to improper handling, incorrect installation, or negligence

6. Incorrect Shipments or Defective Products

  • If the delivered order does not match the purchased item or the product arrives with a manufacturer defect, Xpress will replace the item or issue a refund at no cost to the customer.
  • Customers must report the issue within 48 hours of delivery and provide photographic evidence along with the visible serial number.
  • Defects covered under the manufacturer’s warranty must be handled according to the Warranty Policy.

7. Transit Damage

  • Visible or concealed transit damage must be reported to both the carrier and Xpress within 24–48 hours of delivery (see our Shipping Policy).
  • If the damage occurred while under the carrier’s custody, Xpress assumes no direct liability; however, we will assist by providing supporting documentation such as invoices, BOLs, and photographs for claims filed with the carrier or insurer.
  • Failure to report damage within the required timeframe may void any related claim.

8. Exchanges

Exchanges are subject to inventory availability and the same eligibility requirements applicable to returns.

If the requested replacement product is unavailable, store credit or a partial refund may be offered, as applicable.

9. Order Cancellations

  • Orders may be canceled before shipment without penalty.
  • Once dispatched, the standard return process applies, including potential freight and restocking charges.
  • Special-order or customized products cannot be canceled after confirmation.

10. Exceptions and Case Resolution

Xpress evaluates all return cases based on photographic evidence, serial numbers, dates, and product condition.

We reserve the right to reject returns showing signs of use, damage, or alteration.

In special circumstances, including supplier issues or internal errors, Xpress may offer store credit or replacement products at no additional cost.

11. Refund Processing by Payment Method

  • Credit/Debit Cards: 5–10 business days (depending on the issuing institution)
  • Bank Transfers or Zelle: 3–5 business days
  • Financing: Refunds will be processed according to the corresponding financial institution’s procedures. Xpress will notify the cancellation of the order, but the customer must confirm the reversal directly with the financing provider.

12. Limitation of Liability

  • Xpress Supply LLC shall not be liable for indirect damages, consequential losses, or lost profits resulting from returns or refund delays.
  • Xpress’s maximum liability shall be limited to the amount actually paid for the product.

13. Governing Law

This Policy shall be governed by the laws of the State of Texas, in accordance with the Texas Business & Commerce Code and Federal Trade Commission (FTC) regulations applicable to online sales.

Any dispute shall be resolved before the courts located in Bexar County, Texas.

14. Contact Information

For any questions or requests regarding returns, exchanges, or refunds, please contact:

Xpress Supply LLC
202 N Loop 1604 W, Suite 0114
San Antonio, TX 78232

Phone: (210) 806-2222
Email: support@xpressacsupply.com