How to Order HVAC Equipment Online from Xpress Supply: A Step-by-Step Guide

Buying HVAC equipment online can feel intimidating — especially when you’re talking about a $3,000–$8,000 purchase that goes into your home or a customer’s property. The good news is that ordering from Xpress Supply is straightforward, and our team is available at every step to make sure you get exactly what you need.

Here’s exactly how the process works, from start to finish.

Step 1 — Know What You Need (Or Ask Us)

Before you order, you need to know what system you’re replacing or installing. The key information is:

• Tonnage — the cooling capacity needed for your space (1.5, 2, 2.5, 3, 3.5, 4, or 5 tons)
• System type — gas split system, electric system, heat pump, or mini split
• Brand preference — Goodman, Rheem, Carrier, MRCOOL, or others
• What you’re replacing — just the condenser, the full system, or individual components

Not sure what you need? Use our HVAC System Finder to get a recommendation based on your home size and location, or call us at (855) 533-0222 and we’ll help you select the right equipment.

Step 2 — Browse and Select Your Equipment

Visit xpressacsupply.com and navigate to the category that matches what you need:

• HVAC Systems — complete matched systems ready to install
• Equipment — individual condensers, air handlers, coils, furnaces, heat kits
• Installation Supplies — line sets, drain pans, thermostats, ductwork, and accessories
• MRCOOL DIY — ductless mini split systems for homeowner installation

Each product listing includes full specifications, SEER2 rating, tonnage, refrigerant type, and compatibility information. If you need clarification on any spec, our team is available by phone, email, or WhatsApp.

Step 3 — Choose Your Pricing Tier

We offer multiple price tiers:

• Standard pricing — available to all customers including homeowners
• Installer/Contractor pricing — available to licensed HVAC contractors and XCO members
• Volume pricing — for large orders or multiple-unit purchases

If you’re a contractor and haven’t joined our XCO program yet, register here to access contractor pricing before you place your order.

Step 4 — Add to Cart and Check Out

Add your selected items to the cart and proceed to checkout. During checkout you’ll:

• Confirm your shipping address
• Select your delivery method (standard freight or liftgate if needed)
• Choose your payment method

Payment options:

• Credit or debit card (Visa, Mastercard, American Express)
• Affirm, Breeze, or Square financing (instant approval)
• Zelle (5% discount applied automatically)

Step 5 — Delivery or Pickup

After your order is confirmed, you have two options:

Warehouse Pickup (Houston & San Antonio) Same-day pickup is available for most in-stock items. You’ll receive a confirmation with the pickup address and hours. Bring your order number and a valid ID.

Nationwide Freight Delivery For deliveries outside our local area, we coordinate with freight carriers experienced in HVAC logistics. You’ll receive tracking information and an estimated delivery window. For residential deliveries, we recommend selecting liftgate service — HVAC equipment is heavy and requires a lift to get it off the truck safely.

Step 6 — Receive and Inspect Your Equipment

When your equipment arrives, inspect it before the freight carrier leaves. Check for:

• Visible damage to the packaging or unit
• All components included (especially for system bundles)
• Correct model and tonnage match with your order

If anything is wrong, note it on the delivery receipt and contact us immediately at (855) 533-0222. Do not refuse delivery without contacting us first.

Step 7 — Register Your Warranty

Once the equipment is installed, register your warranty with the manufacturer. Both Goodman and Rheem offer 10-year parts and compressor warranties when equipment is registered within 60–90 days of installation. Our team can guide you through the registration process — just reach out after installation.

We’re Here at Every Step

From product selection to delivery to warranty registration, Xpress Supply’s team is available to support you throughout the entire process.

📞 (855) 533-0222 — Mon–Fri 8am–5pm, Sat 8am–2pm 📧 support@xpressacsupply.com 💬 WhatsApp available for quick questions

➡️ Shop Now ➡️ Use the HVAC System Finder